Shalom Boroda

Work Experience

Senior technical writer

( 2024 – present )

• As the founding (and sole) technical writer, defined and created Eon's product and API documentation.
• Create and refine AI skills and agents to allow anyone at the company to write docs while maintaining high quality and trustworthiness.
• Manage docs infrastructure, tests, and automations.

Team lead, Technical Writers Guild

( 2020 – 2024 )

• Set and enforced style and quality standards for technical writing within the team.
• Mentored junior and mid-level technical writers and provided guidance on best practices.
• Coordinated with cross-functional teams to ensure documentation aligns with product development.

Technical writer/UX writer

( 2018 – 2020 )

• Created and developed content for Logz.io docs, a collaborative website for managing docs.
• Managed public API documentation.
• Developed and maintained a custom built Jekyll template for docs.
• Wrote UI copy for new designs.

Technical writer, software and systems

( 2015 – 2017 )

• Simplified complex concepts and wrote concise content.
• Primary technical writer for software, SaaS, and controls.
• Authored marketing content for new products.
• Created clear, concise UI copy.
• Improved user experience by proposing changes to UI and workflow.

Operations trainer

( 2015 )

• Created live online training workshops to teach users configuration of Taxware Enterprise tax calculation software.
• Trained Professional Services and Customer Support departments.

Technical writer, software

( 2013 – 2015 )

• Authored online help, API documentation, user guides, and release notes for SaaS and on-premise software.
• Created technical writing style guide.

Technical Writing Intern

( 2011 – 2012 )

Skills

Communities

Education and Training

Awards